Format 1: Test Bug Report\n\nPreconditions: User is logged in and has items in their shopping cart.\nScenario: User proceeds to checkout and enters payment information.\nExpected behavior: Order is successfully placed, and a confirmation page is displayed.\nActual behavior: An error message appears stating \"Payment failed. Please try again.\"\nRoot cause: The payment gateway API is experiencing intermittent connectivity issues.
Format 2: Production Bug Report\n\nWho reported?: Customer Service Team\nWhat Happened - Symptoms?: Multiple customers reported being unable to complete their purchases due to payment failures.\nWhat was the Root Cause (5 Whys Method)?: The payment gateway API is experiencing intermittent connectivity issues due to a recent server upgrade.\nWas there an immediate workaround?: Temporarily switching to a backup payment provider.\nAdditional Notes - Stakeholders Involved, Communication, Impact?: The development team is working on a permanent fix. Customers have been notified of the issue and the workaround.